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Gmail Verified Google app·#1 App for Gmail·400,000+ signed up

The shared inbox that lives inside Gmail.

support@sales@orders@accounts@info@

Team email becomes a visual workflow — every conversation gets an owner, a status and a deadline, and everyone sees the whole thread, even if they were never copied.

No forwarding. No CC chains. No mailbox migration. No separate system to learn.

Add Sortd to Gmail
✓ Works inside Gmail✓ 2-minute setup✓ Free to start
Gmail Sortd for Gmail🔒 https://mail.google.com/sortd
Voted #1 App for Gmail on Product Hunt · 4.5 stars on the Chrome Web Store · Featured in TechCrunch, Forbes, Lifehacker and Fast Company

How a shared inbox should work

Everyone sees the whole conversation — without forwarding it.

Most tools “share” email by making more email: forwards, CC chains, a shared login. Sortd upgrades Gmail itself into a team construct — so a teammate who joins a board or a shared inbox sees the entire thread from message one, whether or not they were ever copied.

You’ve been emailing a customer back and forth for weeks. Drag the conversation onto a board and assign it to a teammate — they see every message between you and the customer from day one, instantly. No forwarding a 40-email chain. No “see below.” No gaps.
Team read & unreadAn email assigned to you stays unread for you until you open it — even if a teammate already looked at it. Nothing on your plate ever looks handled when it isn’t.
  • Forgot to CC a colleague? Doesn’t matter. If they’re on the board, they open the card and see the whole exchange.
  • Customer replied to only you? Doesn’t matter. Your colleague watches the reply land on the board.
  • Membership of the board is the CC. The forgot-to-copy-someone problem, solved structurally rather than by discipline.
  • Managers get visibility that exists no other way — who owns what, what’s moving, what’s about to be dropped.
  • Handoffs carry complete context — between people, and between people and AI agents.

Gmail × Trello · the original visual workflow for email

Turn emails into a visual workflow — without leaving Gmail.

If Gmail and Trello had a love child, it would be Sortd — the tool that pioneered the visual workspace inside the inbox. But it’s not a Kanban board bolted onto email: most teams live in Message View, the familiar Gmail list with ownership added, and switch to the board when they want the pipeline.

Board View

Watch it organize itself
Your inbox is ordered by when things arrived. Your board is ordered by what matters. Drag any email into a lane — one motion — to prioritise it, park it, or turn it into a task. Rename the lanes, add your own, or build a pipeline per team.

Message View

Where most teams work
DPDana PrenticeRe: Order #8817 — delivery date?MMaya
HKHannah KohInvoice 4821 — remittance attachedWaiting
TRTom ReyesStill haven’t heard back on this…Urgent
LMLisa MbekiQuote approved — please proceedJJonah
SGSam GrantNew supplier onboarding docsDone
Gmail, with ownership. The message list your team already knows — now every thread shows who owns it, what state it’s in and when it’s due. Nothing to relearn, so adoption actually sticks.
MessagesGmail’s list, with owners and statuses.
BoardKanban lanes for the whole pipeline.
TableSpreadsheet-style across custom fields.
Deadline & PlannerWhat’s due, what’s slipping, what’s next.

Where Sortd fits

Four ways teams try to run a shared mailbox. Only one of them is still Gmail.

Every team handling support@ or orders@ ends up choosing between forwarding, a Google Groups collaborative inbox, a separate helpdesk — or a workspace built into the Gmail they already use. And most of what Sortd does day to day, the other three don’t even have a row for.

Gmail aloneGoogle GroupsA separate helpdeskSortd
Shared mailbox on your own domain~ Forwards, CCs or a shared login✓ Yes✓ Mirrored into their system✓ Your real Gmail mailbox
A clear owner on every conversation✗ Memory and hope~ Take/assign, invisible in Gmail✓ Yes✓ Assignment, avatars, team read/unread
Teammates see history they were never copied on✗ Forward the chain✗ Only from the point they joined~ Only from the point it entered the tool✓ The whole thread, from message one
Emails and tasks, together✗ Tasks live in another app✗~ Tickets, not tasks✓ Any email becomes a task — or add tasks with no email at all
Drag-and-drop workflow✗ Archive, label, hope✗~ Forms and dropdowns✓ One motion: drag an email into a lane, or to the top of the list
Group threads & rename subjects✗ Stuck with “Re: Re: Fwd:”✗~ Varies by tool✓ Group related threads into one card, name it what it actually is
Statuses, deadlines, SLA rules✗✗ Assigned/resolved only✓✓ Plus custom fields and CRM pipelines
Templates — boards, workflows, replies~ Canned responses only✗✓ Macros & workflows✓ Template boards for sales, support, hiring — plus email templates
Visual views — messages, board, table, deadlines✗ One long list✗ One long list~ Queues and lists✓ Four views over the same threads
Feels native — your team stays inside Gmail✓~ A separate Groups site✗ A second system to learn and migrate into✓ Feels like Gmail grew the feature
Setup & admin effort✓ None~ Admin console setup✗ Implementation, migration, retraining✓ About two minutes per person
AI triage included, no credit meter✗✗~ Commonly a paid add-on or per-resolution fee✓ In the plan, under fair use
Connect your own AI agent (API + MCP)✗ Raw Gmail API, GCP project, OAuth review✗~ Typically their agent, on their meter✓ Claude, ChatGPT, Gemini — whichever you use
PriceIncluded in WorkspaceFreePer-agent pricing, typically several times higherFrom $10/user/month

Helpdesk column describes the common pattern across mainstream helpdesk products; individual tools vary, and several can hide ticket references. Verified July 2026.

Comparing a specific tool? Sortd vs Hiver · vs Front · vs Gmelius · vs Drag · vs Google Groups · vs Gmail alone · All comparisons →

One workspace, every team

Every shared mailbox becomes a workflow.

Built for the people and teams who live in email — finance chasing invoices, recruiters coordinating candidates, travel teams managing bookings, procurement working suppliers, sales and BD working deals.

sales@

Sales & CRM

Track leads, quotes and orders as a pipeline — with shared contacts and companies, so a deal never goes cold because one person was away.

support@

Customer support

Assign every request, see who’s replying, resolve to Done — no double answers, and replies that read like ordinary email.

accounts@

Finance & operations

Invoices, approvals, remittances and supplier threads — organised, owned and chased on time, with deadlines that surface themselves.

hiring@

HR & hiring

Move candidates through stages, keep every loop on track, and hand a role over to a colleague with the full history intact.

See how a shared mailbox is set up in Sortd →

Straight answers

Common questions about shared inboxes in Gmail.

Is Sortd a shared inbox for Gmail?

Yes. Sortd turns Gmail addresses like support@, sales@, orders@ and accounts@ into true shared inboxes: every conversation has an assigned owner, a status, a deadline and a place on a board. Your team keeps working in Gmail — there is no separate client, no migration and no mailbox to provision.

How is this different from a Google Groups collaborative inbox?

Groups is fine for announcement lists. As an operational mailbox it has no real ownership, no statuses beyond assigned and resolved, no views, no deadlines, no SLA and no AI — and replies scatter into personal threads. Sortd adds all of that to the same addresses. Full comparison.

Do we need a helpdesk instead?

Many teams find they don’t. Shared inboxes, message views, statuses, SLA rules and a built-in CRM cover what a helpdesk was bought for — without a second system to migrate into and learn, and at a fraction of the per-agent cost. For large omnichannel support organisations with dedicated ops, a full platform is still the right answer.

Can one person use Sortd, or is it teams only?

Both. Professionals run personal boards, a day planner, grouped email threads and follow-up tracking on their own inbox — no team required. Shared inboxes, assignment and SLA rules switch on when a team forms around the work. Sortd for individuals →

Do we have to change our email addresses or migrate?

No. Sortd is a verified Google Workspace app that works on the Gmail accounts and domains you already operate. Gmail remains your system of record — there is no mailbox migration, and your existing history stays exactly where it is. Setup takes about two minutes per person.

What about AI and AI agents?

Sortd AI reads the shared inbox — smart status, urgency and sentiment — included in the plan under a fair-use policy, with no credits or per-resolution charges. On Business you can also connect your own agent through the API and MCP. Sortd for Agents →

Make it your own

Up & running in minutes.

Start from a template board or build a custom workflow that matches exactly how your team works.

Get started with a template board

Pick from ready-made boards for Sales, Customer Support, Hiring, Projects, Billing and Orders — and your shared inbox becomes a working pipeline in minutes.

Create custom email workflows

Add your own stages, statuses, colours and fields — revenue, dates, contacts, documents — so every board reflects the way your team actually gets work done.

Sortd integrations with the tools your team uses

Plays nicely with your stack

Connect Sortd to the tools your team already uses — keep email, tasks and customer context flowing between systems without copy-paste.

📱 On the go? Your boards, tasks and follow-ups come with you. Explore the Sortd mobile app →

Sortd AI

Sortd AI reads the inbox. Gmail still writes the email.

We don’t think you need another tool trying to write your replies — Gmail already does that well. Sortd AI does the job a shared mailbox actually needs: working out what just arrived, how urgent it is, who should own it, and what’s about to be dropped.

Every capability below is labelled: Available shipping today Beta live, still improving Planned not yet released

Smart Status

Available

Every message lands in a clear state, so the team sees what needs a reply and what’s already handled — at a glance.

Included from Essentials

Quote for NorthwindTo respond
Invoice #4821Awaiting reply
Weekly digestFYI

Urgency & sentiment

Available

Catches frustrated customers and time-sensitive threads before they turn into a problem you hear about second-hand.

Included from Business

“Still waiting on this…”Urgent
Contract deadline FridayTime-sensitive
“Thanks, great work!”Positive

Complaint alerts & AI nudges

Planned

Flags complaints early and surfaces threads that have gone quiet — the open loops nobody remembers until it’s late.

Coming to Business Plus — not yet released

Damaged on arrival — order 8817Complaint
Proposal sent · no reply 6 daysChase
Renewal due in 14 daysUpcoming

Included in your plan under a plain-English fair-use policy. No credits, no action allowances, no per-resolution charges — ever. Explore all Sortd AI features →

Already using Gemini in Gmail? Keep it.

Google has built a strong drafting assistant and it’s already in your inbox. We don’t compete with it — we do the other half of the job.

Gemini composesHelps you write the reply, in your voice.
Sortd follows throughGives it an owner, a status and a deadline — routes it, tracks it, and chases it until the work is actually finished.

A great draft that nobody sends is still a dropped ball. No rip-and-replace. No second inbox.

Gmail Drafted with Gemini in Gmail
Hi Michael — no problem, I can help with that. I’ll make sure someone’s on hand when you’re ready. Talk soon,
SendEditTracked on Support board · Maya · due today

For teams going further

And when you’re ready, your AI agent gets a seat too.

The same shared inbox your team works, opened to the agent you already use. Your agent triages, classifies, extracts and drafts; your people approve, own the customer and keep the audit trail.

  • Connect any agent — Claude, ChatGPT, Gemini, Cursor or whichever you already pay for. Never locked into one company’s agent. Available on Business
  • Drafts by default — sends only under the permissions you grant, with every action logged.
  • No new infrastructure — one API key on your existing Workspace. No Google Cloud project, no OAuth review, no DNS, no warm-up.
  • Shared-inbox agent automation & audit reporting — Beta / Early Access
Sortd for AgentsRead the quickstart →

Works with Claude · ChatGPT · Gemini · Cursor · Copilot · any MCP client

POST /v2/email-threads/{id}/drafts

{
  "agent":    "claude",
  "board":    "support@",
  "assign":   "maya",
  "action":   "draft_reply",
  "approval": "human_required"
}

api.sortd.com/v2 · REST + MCP · no credit meter

Loved by teams who live in email

The tool teams actually adopt — because it’s the inbox they already use.

AJ
Andrew JeffersCEO & owner of 5 accounting firms
★★★★★
“We’ve tried every product on the market and Sortd is the only tool to really transform our email & team productivity. Our accountability has gone through the roof.”
JL
Josh LManaging director
★★★★★

“It has changed my email productivity!”

“I recently outgrew the free version so I looked around to see if there was anything better on the market. There was not! I decided to pay for the service and am happy to do it.”
R
RitaProject Manager
★★★★★

“Exactly what I’ve been looking for”

“A user-friendly, Gmail built-in project management tool with a great-looking interface. Something integrated in a program we already use EVERYDAY — no need to download ANOTHER software.”
B
BelindaFinance manager
★★★★★

“Helpful for the productivity of our team”

“Monitoring each member’s progress and following up on each task have never been this easy. Thank you Sortd!”
S
SophieMarketing (IT & Services)
★★★★★
“Sortd turns your inbox into a Trello-like board where emails are tasks — each with their stage and progress. A genuinely unique spin.”
M
MeganPrincipal Consultant
★★★★★
“Kanban view is the greatest thing to happen to email. Sharing emails across the team is amazing — no more forwarding or losing track of nested responses.”
AJ
Andrew JeffersCEO & owner of 5 accounting firms
★★★★★
“We’ve tried every product on the market and Sortd is the only tool to really transform our email & team productivity. Our accountability has gone through the roof.”
JL
Josh LManaging director
★★★★★

“It has changed my email productivity!”

“I recently outgrew the free version so I looked around to see if there was anything better on the market. There was not! I decided to pay for the service and am happy to do it.”
R
RitaProject Manager
★★★★★

“Exactly what I’ve been looking for”

“A user-friendly, Gmail built-in project management tool with a great-looking interface. Something integrated in a program we already use EVERYDAY — no need to download ANOTHER software.”
B
BelindaFinance manager
★★★★★

“Helpful for the productivity of our team”

“Monitoring each member’s progress and following up on each task have never been this easy. Thank you Sortd!”
S
SophieMarketing (IT & Services)
★★★★★
“Sortd turns your inbox into a Trello-like board where emails are tasks — each with their stage and progress. A genuinely unique spin.”
M
MeganPrincipal Consultant
★★★★★
“Kanban view is the greatest thing to happen to email. Sharing emails across the team is amazing — no more forwarding or losing track of nested responses.”

Verified reviews from the Chrome Web Store, G2 and Capterra.

Used by teams and professionals at

Used by teams and professionals at Uber, Wix, WeWork, Red Hat and Hootsuite

Pricing

Simple, fair pricing.

Flat seats. No credits, no action allowances, no per-resolution charges — ever.

Starter

Personal email workflow

$10/user/mo

$14 billed monthly

See plans
  • Boards, tasks & follow-ups in Gmail
  • Message, Board, Table & Planner views
  • Mobile app
Most popular

Essentials

Teams on shared inboxes

$16/user/mo

$22 billed monthly

Start free trial
  • Shared inboxes, assignment & CRM
  • Team read/unread & full-thread history
  • Sortd AI Smart Status
  • Fair use — no meters

Business

Your team + AI, working your inbox

$22/user/mo

$28 billed monthly

Start free trial
  • Everything in Essentials
  • AI triage — urgency & sentiment
  • Full API + MCP for your own agent
  • SLA rules, advanced fields, unlimited history
  • No credit meter, ever

Business Plus

✦ Your Office ManagerUpcoming

Sortd AI works your shared inboxes the way a good office manager would — drafting, chasing and flagging. Everything waits for your approval; nothing sends itself.

Drafts repliesFrom the full thread and your team’s past answers — into the review queue, not the outbox.
Chases open loopsNudges the threads that have gone quiet, before they turn into late replies.
Flags complaints & risksSurfaces the conversations a manager needs to see early, not after the fact.
All Business Plus capabilities launch together. Pricing confirmed at launch — we don’t sell it before it’s ready.Join early access

Prices shown annually. A 10-person team runs on Business for $2,640/year — everything included: workspace, supervision and audit. Full pricing →

Put email in its place.

Give every conversation in support@, sales@ and orders@ an owner — without leaving the inbox your team already works in.

Add Sortd to Gmail
✓ Works inside Gmail✓ 2-minute setup✓ No credit card