Manage projects with one tool

You don’t have to shuffle between spreadsheets, email, and other tools to keep your projects on course. Track and manage everything—from day one to the deadline—with Sortd.

A better way to manage a Gmail Team Mailbox

Working collaboratively in a shared team mailbox has its challenges. Orchestrate teamwork from Gmail, without Cc/Forwards or Reply-all!

Set up a shared mailbox with team assignment ...

Get total clarity on who's dealing with which emails

How to set up a Team Mailbox? Read more

Expand beyond a team mailbox into an all-in-one team workspace

Watch the demo.

Build great customer experiences from the Gmail Inbox

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Assign client emails

Track work

Deliver fast response times

Create team visibility

Collaborate on key accounts

Build reliable processes

Leave no email unattended

Provide your customers with a consistent and professional experience that shows your company's ability to deliver on customer request, on time, every time.  Ensure that no requests fall through the cracks.  Assign team emails so that everyone knows what they’re responsible and who is getting back to the client.

Why do you need it?

Managing customer service and a shared inbox is hard work and this is compounded by the fact that Gmail was not designed with help desk type functionality. That’s when things fall through the cracks.  In Gmail, you can't delegate email — and tough to stay up to date or know when the job is done.

Resolve issues with a human touch — not tickets

Make every client feel special ... Customer support isn’t just about resolving issues. It’s about providing a great experience to every customer, every time.

Sortd's shared inbox powers both customer service and helpdesk management and allows teams to operate faster and more efficiently, with shareable boards to manage everything for your clients with Gmail and without the need for support tickets.  

Collaborate on support requests in real-time

Discuss everything about a support request in one place.  @mention your team, make quick decisions, in context, there and then.

With Sortd, Teams can ...

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Orchestrate client service and customer support

Streamline request & team processes, deliver tasks on schedule and ensure no communication falls through the cracks.

Assign & Delegate email

Share and delegate customer, partner and supplier emails ... without any cc's, bcc's or forwarded email.

Adapt Sortd to your workflow

Build custom team workflow in minutes without technical help.

Key benefits of Sortd

One intuitive place to manage Customer Support, Client Service, Projects, Emails, To-do's, Customers and Teamwork ... right in GMAIL!


Integrates perfectly with G Suite

Get up and running in seconds!