Provide your customers with a consistent and professional experience that shows your company's ability to deliver on customer request, on time, every time. Ensure that no requests fall through the cracks. Assign team emails so that everyone knows what they’re responsible and who is getting back to the client.
Managing customer service and a shared inbox is hard work and this is compounded by the fact that Gmail was not designed with help desk type functionality. That’s when things fall through the cracks. In Gmail, you can't delegate email — and tough to stay up to date or know when the job is done.
Make every client feel special ... Customer support isn’t just about resolving issues. It’s about providing a great experience to every customer, every time.
Sortd's shared inbox powers both customer service and helpdesk management and allows teams to operate faster and more efficiently, with shareable boards to manage everything for your clients with Gmail and without the need for support tickets.
Discuss everything about a support request in one place. @mention your team, make quick decisions, in context, there and then.
One intuitive place to manage Customer Support, Client Service, Projects, Emails, To-do's, Customers and Teamwork ... right in GMAIL!