May 10, 2025

Trello Inbox vs Sortd for Gmail | The Better Inbox for Email-Driven Teams

Compare Trello Inbox to Sortd for Gmail and learn why email-centric sales & support teams switch to Sortd's shared inbox and Kanban boards—without leaving Gmail.

Trello just rolled out a shiny new Inbox that captures messages and to-dos from anywhere—Slack, Teams, even email. Sounds perfect… until you try to reply.
Once an email lands on a Trello card it stops being an email: no live thread, no CC/BCC, no customer context.

If your revenue or support team lives in Gmail, that’s a deal-breaker.

Sortd for Gmail flips the script. Instead of bolting an inbox onto a Kanban board, Sortd brings the Kanban board inside Gmail itself, giving every message the full power of a task card and the full fidelity of an email thread.

Quick-glance comparison

Trello Inbox Sortd for Gmail
Lives inside Gmail ❌ Separate site/tab ✅ Gmail side panel + board
Full email thread view ❌ Comment only;
need mail client to reply		 ✅ Inline read + reply
Send & receive from shared address ❌ ✅
Assign & track owners ✅ ✅
Drag-and-drop Kanban ✅ ✅
Snooze, follow-up, reminders ❌ ✅
Lightweight CRM data ❌ ✅
Mobile Gmail support ❌ (app only) ✅ (Gmail add-on)
Pricing for shared inbox Not yet announced Free + from $8/user

Where Trello Inbox falls short for email-heavy teams

  1. No live replies – Every follow-up happens back in Gmail, breaking context.
  2. Thread integrity issues – Replies only reach Trello if a wonky BCC rule is set up.
  3. Missing email productivity tools – Snooze, send-later, templates, SLA timers… none exist.
  4. Compliance gaps – Forwarding mail into Trello can bypass existing retention or DLP policies.

How Sortd turns Gmail into your all-in-one workspace

“Sortd lets our support agents live in Gmail while tracking status like a help-desk. Response time dropped by 41 %.” — Operations Lead, SaaS firm (G2 review, April 2025)

  • Shared inboxes – Manage support@ or sales@ with clear ownership avatars so two agents never double-reply.
  • Kanban overlay – Drag threads between lists such as New → In Progress → Awaiting Customer.
  • Lightweight CRM – Custom fields (deal value, stage, priority) live on the email card.
  • One-click productivity – Reminders, snooze, send-later and AI drafts inside the native Gmail composer.
  • Zero learning curve – Users already know Gmail; Sortd simply adds structure on top.

Use-case snapshots

Team / role Pain point in Trello Inbox How Sortd solves it
Customer Support Can’t reply on the card; ownership unclear Shared mailbox, collision alerts, canned responses
Sales Email chains detached from CRM notes Stage-based pipeline + deal fields in Gmail
Agencies Client emails across many accounts Colour-coded boards per client inside Gmail
Recruiting Candidate emails + tasks in separate tools Email, tasks, status in one Gmail board

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Migration in 15 minutes

  1. Install Sortd from Google Workspace Marketplace.
  2. Mirror your Trello columns in a new Sortd board.
  3. Bulk-drag existing Gmail threads to the right lists.
  4. Invite teammates and connect shared addresses.
  5. Archive (or repurpose) your old Trello board.

FAQ

Why can’t I just add a Trello power-up for email?

Power-ups add cost and still keep replies outside Trello. Sortd is native to Gmail, so no context switch.

Does Sortd work on mobile?

Yes. The Gmail mobile add-on lets you drag emails between lists, assign owners and reply on the go.

How much does Sortd cost?

There’s a free forever plan for individuals. Team plans start at $8/user/month with shared inbox, collision detection and analytics.‍

Ready to try Sortd?

Stop copying emails into cards. Start working where the conversation lives.

👉 Get Sortd for Gmail — free forever for individuals
👉 Deep-dive demo: https://sortd.com/learing-center

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Written by
Rodney Kuhn